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FAQS

I try to answer as many emails as I can, but due to high demand I can't answer every single one.

Here are some answers to the questions I get asked regularly.

Placing an order

What methods of payment do you accept?

When you reach the checkout you'll be given the option to 'pay with PayPal' or to 'Pay with card'. If you have a PayPal account this option will lead you to input your log in details and pay using your PayPal account. If you don't have a PayPal account, choose the 'pay with card' option. This will lead you to a secure payment gateway, where you can safely enter your credit or debit card details.

If you don't like paying over the internet and would feel safer sending a cheque, then just send your cheque and your order request along to:
Cuddle Crew Patterns
199 Victoria Rd East
Thornton
Lancashire
FY5 3ST

I don't have PayPal, how do I pay by debit or credit card?

When you reach the checkout you'll be given the option to 'pay with PayPal' or to 'Pay with card'. If you have a PayPal account this option will lead you to input your log in details and pay using your PayPal account. If you don't have a PayPal account, choose the 'pay with card' option. This will lead you to a secure payment gateway, where you can safely enter your credit or debit card details.

I don't like paying over the internet. Is there any other way to pay?

If you don't like paying over the internet and would feel safer sending a cheque, then just send your cheque and your order request along to:
Cuddle Crew Patterns
199 Victoria Rd East
Thornton
Lancashire
FY5 3ST

How much is shipping?

Good News!  It's free delivery on all paper printed pattern. Your patterns will be be packed and mailed out as soon as possible. I use Royal Mail for all orders. If you're ordering supplies, orders weighing up to 750g will cost £2.  Orders that are bulkier shapes under 2kg will cost £3.99 and orders above 2kg will cost £6.99. You will receive email updates about the status of your order.   International delivery will be calculated at time of checkout.

Click here to view full delivery details.

Do you ship to my country?

Yes. Cuddle Crew Patterns ships globally. International delivery will be calculated at checkout.

What currency are Cuddle Crew Patterns shown in? How can I see it in my own currency?

All prices on the Cuddle Crew Patterns website are shown in sterling GBP. If you'd like to view the product in your own currency just select a different currency from the drop down menu in the top left corner.

How do I use a voucher code?

To use a voucher code you have received or from an offer simply click 'View Cart' from the very top navigation bar and enter the code into the Promo Code box

Do you offer discounts for wholesale or buying in bulk?

Yes. If you are interested in selling Cuddle Crew Patterns or buying in bulk just email me to arrange discounted rates.

 

 

About the products

What is an instant download?

In days of yore the only way to get a soft toy sewing was to go down to the shop and buy a copy printed out on paper. Now thanks to the wonders of the internet, a mere click of a button can send that pattern wizzing through the air, in millions of tiny little pieces, to be delivered to your email address!

If you purchased an instant download pattern, you'll be sent an email to your email address immediately after checkout. The email will contain a link which, when clicked, will take you directly to the PDF pattern so that you can print it out at home (or at work...shhh).

What is your copyright policy? Can I make the toys to sell?

Yes, you can make and sell toys made from Cuddle Crew patterns in limited numbers.

The Cuddle Crew patterns, concepts and logo are protected by international copyright protection. It is acceptable to make these toys yourself for personal use and gifts or to sell in limited numbers if the toy is labelled or tagged “Made from a Cuddle Crew pattern.” If you are selling the toys online (e.g., Etsy, Facebook, etc.), EACH online listing/Facebook post MUST state that the toy is made using a Cuddle Crew pattern. It is unacceptable to mass-produce the toys or to reproduce the patterns.

How do I know how easy or difficult the patterns will be?

Each pattern has been given a difficulty rating to help you decide if it's the right pattern for you.

Super Easy     

          

Easy

          

Medium

          

Super Easy- Are perfect for children or hand sewing.  These patterns involve basic sewing or machine sewing skills and include lots of extra diagrams and support tutorials.

Easy-  Are great for people with basic sewing machine skills.

Medium- These patterns require a more confident sewer or someone who's up for a challenge.  With the exception of Zippy (which includes a zip) these patterns are no harder the the Easy patterns in terms of skills required.  They just have more pattern pieces and fiddley bits, so take longer to make.

No matter which pattern you choose you'll find lots of help and guidance on the website and if you're stuck I'm just an email away.

I bought a pattern but I don't understand it. Where can I find help?

Right here! On this website, I hope you'll find all the support you need. Here are some links to help you find the right guidance.
Video tutorials
Step by step photo guides
Frequently asked questions
Contact form

 

 

Other questions

Where can I buy fabric online?

You can find a fantastic range of beautiful fabrics at the wonderful Grace & Favour. Fortunately for me, this little shop is just across the road and the lovely ladies there always offer service with a smile (and a natter). Fortunately for you, they sell all their delightful fabrics online through there website

www.grace-favour.co.uk

I've taken a photo of my finished toy. Where can I send it?

Congratulations on completing your mission! I love getting to see your amazing creations. To send me your photos simply fill in this form.

Or why not enter my competition by sharing your photo on my facebook page: www.facebook.com/cuddlecrewpatterns

I've read the FAQs but I still have a question.

If you still need help fill in this form or email me at amy@cuddlecrewpatterns.com

Or you send your comments in the post to:
199 Victoria Rd East
Thornton
Lancashire
FY5 3ST
UK

If you feel there's a question here I'm missing out on, feel free to contact me.

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